These reports can be downloaded and utilized for decision making and strategy building which helps businesses to improve customer journey, reduce operational costs by resource optimization and employee performance monitoring. The reporting module provide a brief insight of the entire operation and customer experience. The business can easily collect statistical data, customer interaction stats, customer feedback, and monitor employee performance and other valuable KPIs to gather business intelligence. One of the biggest advantage of RSI Queue Management System is that it collects valuable business intelligence and provide monitoring, KPIs and comprehensive reporting modules. The agent dashboard is for the servers/agents who can monitor and control the queues as per their role. A smartphone application or online portal and appointment booking modules can also be provided. The terminal side application is the application that is installed in the Kiosk and is the interaction of the system with the customers and visitors. The server application is installed on a server or cloud or online and is the command and control center of everything. The software consists of three parts, the QMS Server, the QMS Terminal and the Agent Dashboard.
The software of a queue management system is the basic foundation of the system.
0 kommentar(er)
